[rt-users] cannot attach files to tickets via web interface

[andys]

PS these are the only error I can see in the logs: 

RT: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 
(/usr/local/rt3/lib/RT/I18N.pm:436)
RT: CGI open of tmpfile: Permission denied 
(/usr/local/rt3/bin/webmux.pl:127) 

I dont know where tmpfile might be tho... 

andys writes: 

> Hi,  
> 
> 
>  Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach 
> files to replies etc to tickets. I also had the problem with versoin 
> 3.6.6. Apparently this was working previously, the only thing that I can 
> think that has changed is that we now use SSL (but Im not aware this has 
> broken anything else).  
> 
> What Im seeing is:  
> 
> If Im viewing a ticket and click reply
> Then I click "browse" for attaching a file
> Select a file on my local PC
> now click "update" for the ticket, it breaks, it shows as the URL: 
> https://www.myserver.com/Ticket/Update.html and a blank page.  
> 
> Any ideas??  
> 
> thanks for any help, Andy.