[rt-users] Create templates for auto response

[Emmanuel Lacour]

On Wed, Oct 15, 2008 at 06:02:33PM +0200, Monti gmail wrote:
> Hi All,
> 
> I am looking for a way to implement a stack of response templates.
> I have a public site which users can open tickets on, I want to prepare some
> response templates which I can reply to the requestors.
> The templates are common response which I do not want to write or use
> copy/paste to reply. I want to either change status or add custom field
> which will generate the pre-prepared response automatically.
> 
> I hope I am clear enough and hope to get suggestions on how to do it
> (probably using scrips).
> 


Sure, what you're looking for is RTFM I think:

 http://www.bestpractical.com/rtfm