[rt-users] Create templates for auto response

[Toby Darling]

>> I am looking for a way to implement a stack of response templates.
[...]
> Sure, what you're looking for is RTFM I think:
> 
>  http://www.bestpractical.com/rtfm

Or the light weight, but very effective 
http://wiki.bestpractical.com/view/CannedReplies

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