[rt-users] E-mail Templates are only a single character

[Kenneth Crocker]

Timothy,


	There could be a couple reasons for this. For example, if the scrip 
action is "Notify Others" and you only have Watcher CC's, then they 
don't get included. There is a distinction between "Watcher" CC's, 
Others (added CC's at the time of clicking "Update" when in Reply) and 
also, CC's that are on a ticket only. Hope this helps.

Kenn
LBNL

On 10/17/2008 10:18 AM, Timothy Butkiewicz wrote:
> I've managed to get the templates working, but e-mail does not appear to be generating on certain scrips and queues. I am seeing this in the log:
> 
> [Fri Oct 17 17:15:13 2008] [debug]: Working on mailfield Bcc; recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:640)
> [Fri Oct 17 17:15:13 2008] [debug]: Subject: *subject*
> *norm message headers*
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:647)
> [Fri Oct 17 17:15:13 2008] [debug]: Removing deferred recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:670)
> [Fri Oct 17 17:15:13 2008] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:679)
> [Fri Oct 17 17:15:13 2008] [debug]: No recipients found for deferred delivery on transaction #2056671 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:692)
> 
> 
> Appears that RT isn't picking up the watcher recipients
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>