[rt-users] Template to include name of person who performed last action

[Helmuth Ramirez]

Thanks Gene,
Although I'm clearing doing something wrong.  I am putting the following
in my template:

Updated by: $self->TransactionObj->CreatorObj->RealName

But the name doesn't show up, just the line I put in the template :(

Thanks

-----Original Message-----
From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu] 
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action

You probably want the creator of the transaction: 
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:
>Content-class: urn:content-classes:message
>Content-Type: multipart/alternative;
>         boundary="----_=_NextPart_001_01C93082.0B746043"
>
>I've searched around for this, but I'm not sure I am searching the
right 
>keywords.  Here is what we would like to do:
>
>We have a scrip that runs when someone changes a custom field to a 
>particular value.  That triggers an e-mail to be sent based on a 
>template.  I figured out how to include the value of the custom field,
but 
>what is the format to include the name of the person who performed the 
>action to change this value?  Does that make sense?  Essentially, I
would 
>like to be able to pull the name that shows up in the audit logs
"JoeSmith 
>- comments added", "JoeSmith - Status changed...", etc.
>
>Thanks everyone!
>Helmuth


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University