[rt-users] Template to include name of person who performed last action

[Kenneth Crocker]

Helmuth,


	Try this:

Updated  by: {$Ticket->CreatorObj->Name} OR
Updated  by: {$Ticket->CreatorObj->RealName}


Kenn
LBNL

On 10/17/2008 12:58 PM, Helmuth Ramirez wrote:
> Thanks Gene,
> Although I'm clearing doing something wrong.  I am putting the following
> in my template:
> 
> Updated by: $self->TransactionObj->CreatorObj->RealName
> 
> But the name doesn't show up, just the line I put in the template :(
> 
> Thanks
> 
> -----Original Message-----
> From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu] 
> Sent: Friday, October 17, 2008 2:06 PM
> To: Helmuth Ramirez
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Template to include name of person who performed
> last action
> 
> You probably want the creator of the transaction: 
> $self->TransactionObj->CreatorObj->RealName
> 
> At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:
>> Content-class: urn:content-classes:message
>> Content-Type: multipart/alternative;
>>         boundary="----_=_NextPart_001_01C93082.0B746043"
>>
>> I've searched around for this, but I'm not sure I am searching the
> right 
>> keywords.  Here is what we would like to do:
>>
>> We have a scrip that runs when someone changes a custom field to a 
>> particular value.  That triggers an e-mail to be sent based on a 
>> template.  I figured out how to include the value of the custom field,
> but 
>> what is the format to include the name of the person who performed the 
>> action to change this value?  Does that make sense?  Essentially, I
> would 
>> like to be able to pull the name that shows up in the audit logs
> "JoeSmith 
>> - comments added", "JoeSmith - Status changed...", etc.
>>
>> Thanks everyone!
>> Helmuth
> 
>