[rt-users] create ticket from email

[Violetta Wawryk]

Hi,

you don't need create. For that you also user correspond.

Regards,
Violetta


Monti gmail schrieb:
> Hi there,
> sorry to nag but I'm despaired to find a solution for a basic which should
> be common problem/need.
> I need the ability to create ticket from email.
> mailgate provides only "correspond" and "comment" actions while I need
> "create".
> Any suggestions?
> 
> Thanks,
> 
> On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <monti.mail at gmail.com> wrote:
> 
>> Thank you.
>> I have seen it before but the mailgate has 2 available actions -
>> "correspond" and "comment", there is no "create".
>> how do I create using mailgate?
>>
>>
>> On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <mhoover at thectogroup.com>wrote:
>>
>>> Monti-
>>>
>>> You will want to setup mailgate.  See the wiki for more details here.
>>>
>>> http://wiki.bestpractical.com/view/EmailInterface
>>>
>>> Matt
>>>
>>> On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <monti.mail at gmail.com>wrote:
>>>
>>>> According to the documents I looked in, it is only possible to create new
>>>> ticket is from WEB and CLI, I could not find how to create ticket from
>>>> email.
>>>> is it possible?
>>>> is it requires any customizations?
>>>>
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> 
> 
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