[rt-users] create ticket from email

[Stephen Turner]

On Sun, 19 Oct 2008 11:27:23 -0400, Monti gmail <monti.mail at gmail.com>  
wrote:

> Thank you, that works grate :)
> Is there a way to set a Custom Field value in the email template?
>
> I have set a Custom Field for a queue, I want to be able to create a new
> ticket using mailgate but also to be able to set a value for the Custom
> Field.

Take a look at Dirk Pape's Extract Custom Fields:

http://wiki.bestpractical.com/view/ExtractCustomFieldValues

Steve