[rt-users] Escelation and on-resolve scrip

[Alex Young]

Hi,

          I am using LinearEscalate each night to escalate tickets, but
it also escalates tickets that are dependent on other tickets. I was
thinking perhaps it was possible to reset a child ticket depending on
the queues standard settings, as if it was just created. In otherwords,
when the parent is resolved, the child ticket would take todays date and
add the queues due date to it along with the queues priority.

 

Or is there another way to work around escalation of the child tickets?

 

How do others stop the escalation of the child tickets, or do you just
leave them all escalated with a very short, or expired, due date?

 

Thanks,

Alex

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081020/736c62b8/attachment.htm>