[rt-users] prevent AdminCC to get emails twice with NotifyActor=1

[Kenneth Crocker]

Dorothea,


	That's the very reason RT came up with turning OFF the actor. I don't 
think they can have it both ways. If they are doing the transaction, 
then they already KNOW they did it and RT STILL keeps the trans in 
history. You might have to write a scrip that examines the creator and 
compares it to the AdminCC on certain transaction types and turn it off 
for that actor or role. Kind of a messy way to stop a redundant email 
when RT already offers that by turning of NotifyActor.


Kenn
LBNL

On 10/20/2008 1:40 AM, Dorothea Muecke-Herzberg wrote:
> Hello,
> 
> we are running  RT 3.6.3. Our users prefer have NotifyActor set to 1.
> But we now have the
> problem that AdminCc receive emails twice now when a ticket is updated
> which they
> have created themselves. How can we prevent this from happening?
> 
> Many thanks in advance
> 
> Dorothea
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