[rt-users] Mandatory Standard Fields

[Kenneth Crocker]

zbigniew,


	I solved this by writing a global scrip that moves the creator of the 
transaction into the owner field when the ticket is resolved AND the 
owner = nobody. I do the same thing for when a ticket is opened. That 
way they don't have to do a "take" and THEN own open it.


Kenn
LBNL

On 10/20/2008 4:32 PM, zbigniew at starpower.net wrote:
> Using 3.8.1...
> 
> Would like to make some of the existing fields mandatory.  In particular, Owner.  For example, many tickets are being Resolved without actually Taking the ticket.  Also, making the Subject mandatory.  I saw a Javascript hack for this, but wondered if there was an easier way.  Priority also...
> 
> Suggestions?
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