[rt-users] Mandatory Standard Fields

[Richard Hartmann]

On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

>        I solved this by writing a global scrip that moves the creator of the
> transaction into the owner field when the ticket is resolved AND the
> owner = nobody. I do the same thing for when a ticket is opened. That
> way they don't have to do a "take" and THEN own open it.

Can you post that to this list/the wiki, please? Sounds pretty useful,
to me.


RIchard