[rt-users] RT upgrade from 3.6.4 to 3.8.1

[Jon Tollerton]

It sounds like you are using a newer version of MySQL.  You must follow 
the MySQL upgrade procedures even if you were using MySQL 4.0 or lower 
prior to moving to 3.8.1   The upgrade docs falsely give the impression 
that this is only the case when moving to MySQL 4.1+ from MySQL 4.0.  
Even if everything seemed to be working with the previous version, your 
tables need to be converted to the new character set.

Hossein Rafighi wrote:
> I just upgraded our RT from 3.6.4 to 3.8.1 applied all required patches 
> and modules as per README file. I am using external authentication and 
> although the upgrade was successful, but each time a user logs in and 
> clicks on any tabs, or tickets they get logged off and they have to 
> login back in again to complete the task they wanted to.
>
> Any ideas or help is greatly appreciated.
>
> Cheers,
> Hossein
>
>