[rt-users] RT thinks this message may be a bounce

[Rana Tanveer]

Hi Kenn

Thanks for your valuable support
i will dig into it and let you know the situation.


-- 
---------------------------------------------
         Rana Tanveer
        +923224194457
http://www.sysadminsline.com
---------------------------------------------

On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Rana,
>
>
>        If you know SQL and have either SQL Plus or SQL Navigator (or some
> other tool), you might want to take a look at the "TICKETS" table. This
> table will show you any links, tickets it merged from, etc. That might tell
> you something. Have you run a query to see what queues there are/were in? If
> a ticket from another Queue was merged into a ticket in a different Queue
>  AND if that is the cause, you might be able to correct the problem by
> unmerging the ticket, moving it to the correct queue and THEN merging it.
>        To stop the problem, you could write a scrip that evaluates the
> "FROM" queue on a merge and if no the same as the "TO" queue, do not
> complete the transaction, or if that's not possible, UNDO the transaction.
> Just a thought.
>
> Kenn
> LBNL
>
> On 10/21/2008 5:35 AM, Rana Tanveer wrote:
>
>> Thanks Kenneth Crocker for you quick response
>>
>> might be but some other fellow did this merge.
>>
>> i actually want to know what should i do to avoid this situation. what to
>> check and where to check. situation is annoyed getting too much bounces like
>> that.
>>  thanks for response
>>
>> regards,
>>
>> Rana Tanveer
>>
>>
>>
>>
>>
>> On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker at lbl.gov<mailto:
>> KFCrocker at lbl.gov>> wrote:
>>
>>    Rana,
>>
>>
>>           When you merged the initial ticket, did you merge it into a
>>    ticket in the same queue?
>>
>>
>>    Kenn
>>    LBNL
>>
>>
>>    On 10/20/2008 8:11 AM, Rana Tanveer wrote:
>>
>>        Hi RT Experts
>>
>>        I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
>>        9 Machine, everything is fine
>>
>>
>>        but on my few merged ticket i get the following error mail
>>        generated and sent to root user. on every reply this error mail
>>        generated.
>>
>>        "RT thinks this message may be a bounce"
>>
>>        could someone guide me where should i look for this error? and
>>        how to overcome this?
>>
>>        This problem is only with merged tickets only
>>
>>
>>        --        ---------------------------------------------
>>                Rana Tanveer
>>               +923224194457
>>        http://www.sysadminsline.com
>>        ---------------------------------------------
>>
>>
>>
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>>
>>
>> --
>> ---------------------------------------------
>>         Rana Tanveer
>>        +923224194457
>> http://www.sysadminsline.com
>> ---------------------------------------------
>>
>
>
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