[rt-users] Mandatory Standard Fields

[Kenneth Crocker]

To all,


	This can be found in many wiki examples, but since Richard asked, here 
it is:


# set owner if Nobody

my $ticket = $self->TicketObj;
my $trans = $self->TransactionObj;
my $owner_id = $trans->CreatorObj->PrincipalId;

if  ($ticket->OwnerObj->Name() eq 'Nobody' )
     {
      $ticket->SetOwner($owner_id, 'Force');
     }

return 1;

	There are, of course, variations for checking on the owner being 
"Nobody" like: $RT::Nobody->Id. But I think you all get the idea.


Kenn
LBNL



On 10/21/2008 8:02 AM, Richard Hartmann wrote:
> On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> 
>>        I solved this by writing a global scrip that moves the creator of the
>> transaction into the owner field when the ticket is resolved AND the
>> owner = nobody. I do the same thing for when a ticket is opened. That
>> way they don't have to do a "take" and THEN own open it.
> 
> Can you post that to this list/the wiki, please? Sounds pretty useful,
> to me.
> 
> 
> RIchard
>