[rt-users] Requestors recieving blank email after replying

[Darren Azman]

Hi,

 

We are having some trouble with using RT.  Here is what is happening:

 

1.     Customer sends in email

2.     Customer receives auto-reply from us

3.     We reply to customer

4.     Customer replies to our email

5.     Immediately after customer replies to our email, they receive a blank
email from us with previous correspondence

 

There are 6 scrips we use (3 global and 3 queue specific)

 

Scrip 1

Condition: On Create

Action: Notify AdminCcs

Template: Global template: Correspondence

Stage: TransactionCreate

 

Scrip 2

Condition: On Comment

Action: Notify AdminCcs as Comment

Template: Global template: Correspondence

Stage: TransactionCreate

 

Scrip 3

Condition: On Correspond

Action: Open Tickets

Template: Global template: Blank

Stage: TransactionCreate

 

Scrip 4

Condition: On Corresond

Action: Notify AdminCcs

Template: Correspondence

Stage: TransactionCreate

 

Scrip 5

Condition: On Create

Action: Autoreply to Requestors

Template: Auto Reply

Stage: TransactionCreate

 

Scrip 6

Condition: On Correspond

Action: Notify Requestors

Template: Correspondence

Stage: TransactionCreate

 

Please let me know if more info. is necessary.

 

Thanks!!!

 

 

Darren Azman

Director of Business Development

stickK.com, LLC

tel: (866) 5-stickK ex.106

fax: (347) 584-1818

 

 

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