[rt-users] Add search to RT System's saved searches

[Drew Barnes]

We use groups to manage users and tend to use saved group searches 
rather than system searches.  Not sure if that would work better for you 
in your setup though.


Ben Goodwin wrote:
> Under Global -> Group Rights -> Privileged:
>
> CreateSavedSearch
> EditSavedSearches
> LoadSavedSearch
> ShowSavedSearches
>
> Thanks!
>
>    -=| Ben
>
> On Sat, Oct 18, 2008 at 2:44 PM, Jeff Voskamp <javoskam at uwaterloo.ca 
> <mailto:javoskam at uwaterloo.ca>> wrote:
>
>     Ben Goodwin wrote:
>
>         Mathew,
>
>         I was searching for an answer to this and ran across this
>         post.  I thought I'd chime in and say, "me too!" with a couple
>         more details.
>
>         I'm running a new install of 3.8.1. <http://3.8.1.>
>         <http://3.8.1.>  I created a saved search and saved it to the
>         RT System's searches and expected to be able to see it on all
>         other accounts.  I can't even find load is as a
>         previously-saved search.  It also doesn't show up under
>         Global/Rt at a glance as an option.
>
>
>         Have you had any further insights into the problem?
>
>         Regards,
>
>           -=| Ben
>
>     What are people's permissions with regard to CreateSavedSearch,
>     EditSavedSearches, LoadSavedSearch, and ShowSavedSearches?
>     You can probably find them under
>     Configuration->Global->GroupRights or use the RightsMatrix extension.
>     Joe Average needs at least ShowSavedSearches and LoadSavedSearch
>     to be able to use the RT System's searches.
>
>     Jeff
>
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati