[rt-users] rt 3.8.1: Graphical charts are not available. error

[Eli Altman]

It appears '--enable-gd' or '--with-gd' in configure simply turns on the testing for whether GD is installed and working, if so it will either set DisableGD to 1 or undef depending on the test.  Janet, I'm betting DisableGD set to undef is what will make the magic happen.


-----Original Message-----
From: Eli Altman
Sent: Friday, October 24, 2008 10:51 AM
To: 'Janet Houser'; RT-Users at lists.bestpractical.com
Subject: RE: [rt-users] rt 3.8.1: Graphical charts are not available. error

AFAIK GraphViz is only used to show relationship charts for dependencies, linked tickets, etc.  Instead GD is used for displaying charts based on ticket search results (GD::Graph)  Am I wrong?  I assume Graphs based on ticket search results was working before the upgrade.  Try adding this to your RT_SiteConfig:

Set($DisableGD, 0);

or

Set($DisableGD, undef);

If that doesn't work after an apache restart, there are other things to try.  Also if someone out there knows, does --enable-gd during RT configure simply set the DisableGD value in RT_Config to undef or 1?


Elias

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Janet Houser
Sent: Friday, October 24, 2008 10:20 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] rt 3.8.1: Graphical charts are not available. error

Hi folks,

I hope this is the right list to submit my quesstion.  Sorry in advance
if it isn't.

I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie)
the output of ticket searches
I get the error "Graphical charts are not available".

I looked in the archives and saw the following "Re: Hierarchy View in
3.8" by Helmuth Ramirez.
Following this thread I did the following:

- installed graphviz  from http://www.graphviz.org/ using
       yum install 'graphviz*'

  I got the error: yum install graphviz-php.i386  <-- missing dependency
graphviz = 2.16-1.el5 is
  needed by package graphviz-php

  So I then -

- downloaded the source from http://www.graphviz.org/  and installed it.

- "yum install webdot" and did a

    perl -MCPAN -e 'install GraphViz'

- ran the command "dot -c" in an xterm.

rebooted the system and still no luck.

I see the following in the apache2.access log file but nothing looks
like a glaring reason why
it won't graph:

xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
/Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status
HTTP/1.1" 200 13787
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
/NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
/NoAuth/css/print.css HTTP/1.1" 200 443
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js
HTTP/1.1" 200 6190
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
/NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js
HTTP/1.1" 200 1032
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
/NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
/NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls
HTTP/1.1" 200 2655
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
/NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
/NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
/NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
/NoAuth/webrtfm.css HTTP/1.1" 200 513
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
/NoAuth/css/calendar.css HTTP/1.1" 200 746

There doesn't seem like there needs to be an entry for this in the
RT_SiteConfig.pm file in order
to get this to work but I could be missing the bleeding obvious.

All suggestions welcome!

thanks.

janet

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