[rt-users] rt 3.8.1: Graphical charts are not available. error

Eli Altman eli at gmnameplate.com
Fri Oct 24 19:09:12 EDT 2008 

A solution for the lists, have a good weekend Janet.

-----Original Message-----
From: Janet Houser [mailto:jhouser at cfa.harvard.edu]
Sent: Friday, October 24, 2008 2:10 PM
To: Eli Altman
Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error

Hi Eli,

On a hunch, I downloaded:

2007-04-25  ftp://ftp.int.ru/.1/FreeBSD/distfiles/GDGraph-1.44.tar.gz

and installed it rather than going through CPAN.

it worked!  I get my charts.

Very strange.  There were no errors from teh CPAN install of GDGraph but
it looks like something didn't work right.

Thank you so much for your time and help.

Have a really great weekend!

Cheers,

janet

Janet Houser wrote:
> Hi,
>
> Yes.  I get a table with choosing eith "bar" or "pie" for my chart I
> get only:
>
> Query: Queue = 'Problems'
>
> Status     Tickets   <-- in black bold
> high           0
> low            0
> medium     0
> new           5
> open          8
> resolved    16
> stalled        0
> urgent        0
> Total          29
>
> So it is doing the calculation.  In rt 3.6.5, the pie or bar chart
> would get displayed above this output.
>
> very strange.  Do you know of any log files that might have helpful
> output.  I've checked int rt3/var/logs
> and there isn't anything useful.
>
> thanks for any help.
>
> j
>
> Eli Altman wrote:
>> What does happen?  Does it show the results in tables, just not the
>> actual generated graphic for the graphs?
>>
>> -----Original Message-----
>> From: Janet Houser [mailto:jhouser at cfa.harvard.edu]
>> Sent: Friday, October 24, 2008 12:35 PM
>> To: Eli Altman
>> Cc: RT-Users at lists.bestpractical.com
>> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available.
>> error
>>
>> Hi Eli,
>>
>> I put an entry "Set($DisableGD, undef);" and restarted httpd.  The good
>> news is that the error went away.  The
>> bad is that it still doesn't plot.  That's weird.
>>
>> j
>>
>> Eli Altman wrote:
>>
>>> It won't hurt anything to set the DisableGD to undef anywhere in the
>>> SiteConfig (except the last line).. it can only help.  Give it a
>>> shot, restart apache and tell me how it goes.
>>>
>>> -----Original Message-----
>>> From: Janet Houser [mailto:jhouser at cfa.harvard.edu]
>>> Sent: Friday, October 24, 2008 11:27 AM
>>> To: Eli Altman
>>> Cc: Drew Barnes; RT-Users at lists.bestpractical.com
>>> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not
>>> available. error
>>>
>>> Hi Eli,
>>>
>>> Thanks.
>>>
>>> I didn't modify my new SiteConfig file for graphing.  Did I miss
>>> something?  In my previous verion (3.6.5) I didn't have to
>>> add anything special for bar and pie graphs to work, so I assumed I
>>> didn't need any new graphing mods in my 3.8.1 Site config file.
>>>
>>> j
>>>
>>>
>>>> Janet, if after the SiteConfig mod you get "You've enabled GD, but
>>>> we couldn't load the module: xxx" then you need to reinstall
>>>> GD::Graph as Drew suggested.
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew
>>>> Barnes
>>>> Sent: Friday, October 24, 2008 10:59 AM
>>>> To: Janet Houser
>>>> Cc: RT-Users at lists.bestpractical.com
>>>> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not
>>>> available. error
>>>>
>>>> I would try reinstalling GD::Graph from CPAN (forcing if necessary).
>>>> Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade?
>>>>
>>>> Janet Houser wrote:
>>>>
>>>>
>>>>
>>>>> Hi folks,
>>>>>
>>>>> I hope this is the right list to submit my quesstion.  Sorry in
>>>>> advance
>>>>> if it isn't.
>>>>>
>>>>> I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie)
>>>>> the output of ticket searches
>>>>> I get the error "Graphical charts are not available".
>>>>>
>>>>> I looked in the archives and saw the following "Re: Hierarchy View in
>>>>> 3.8" by Helmuth Ramirez.
>>>>> Following this thread I did the following:
>>>>>
>>>>> - installed graphviz  from http://www.graphviz.org/ using
>>>>>        yum install 'graphviz*'
>>>>>
>>>>>   I got the error: yum install graphviz-php.i386  <-- missing
>>>>> dependency
>>>>> graphviz = 2.16-1.el5 is
>>>>>   needed by package graphviz-php
>>>>>
>>>>>   So I then -
>>>>>
>>>>> - downloaded the source from http://www.graphviz.org/  and
>>>>> installed it.
>>>>>
>>>>> - "yum install webdot" and did a
>>>>>
>>>>>     perl -MCPAN -e 'install GraphViz'
>>>>>
>>>>> - ran the command "dot -c" in an xterm.
>>>>>
>>>>> rebooted the system and still no luck.
>>>>>
>>>>> I see the following in the apache2.access log file but nothing looks
>>>>> like a glaring reason why
>>>>> it won't graph:
>>>>>
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>>>>> /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status
>>>>>
>>>>> HTTP/1.1" 200 13787
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>>>>> /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>>>> /NoAuth/css/print.css HTTP/1.1" 200 443
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>>>> /NoAuth/js/util.js
>>>>> HTTP/1.1" 200 6190
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>>>> /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>>>> /NoAuth/js/ahah.js
>>>>> HTTP/1.1" 200 1032
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>>>>> /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>>>> /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls
>>>>> HTTP/1.1" 200 2655
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>>>> /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>>>>> /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>>>> /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>>>> /NoAuth/webrtfm.css HTTP/1.1" 200 513
>>>>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>>>>> /NoAuth/css/calendar.css HTTP/1.1" 200 746
>>>>>
>>>>> There doesn't seem like there needs to be an entry for this in the
>>>>> RT_SiteConfig.pm file in order
>>>>> to get this to work but I could be missing the bleeding obvious.
>>>>>
>>>>> All suggestions welcome!
>>>>>
>>>>> thanks.
>>>>>
>>>>> janet
>>>>>
>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>> --
>>>> Drew Barnes
>>>> Applications Analyst
>>>> Network Resources Department
>>>> Raymond Walters College
>>>> University of Cincinnati
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>
>>>>

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