[rt-users] RTFM: Can't call method "Id" on an undefined value

[Kevin Falcone]

On Oct 24, 2008, at 5:30 PM, James Kyle wrote:

> RTFM installing was successful and in all other respects appears to be
> functioning fine (same with RT).
>
> First: click Reply to a RT ticket, select a given RTFM from the drop
> down, then click "Go" to apply it. This works as expected.
>
> Next: Click "update".
>
> A blank page with the following error is displayed: https://domain.com/rt/Ticket/Update.html
>
> Can't call method "Id" on an undefined value at /opt/rt3/local/ 
> plugins/
> RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 134.

You don't say what versions of RT/RTFM you're using, but this sounds  
like you
have a bogus Link in the system.  This should be *harder* to do with  
rt3.8.1 and
rtfm2.4.0 but was very easy to do with earlier versions.

If you changed your $Organization setting it might also cause a problem.

Try turning on LogStackTraces and maybe you'll be able to see what
is being passed into the uri parsing routine and failing.

-kevin

> However, the reply is successfully logged and any notifications emails
> are sent out correctly.
>
> Here's the function referred to in the error:
> http://pastebin.com/m2e7d01c8
>
> Any help greatly appreciated,
>
> james kyle
>
>
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