[rt-users] RT::Authen::ExternalAuth question

[Michael Mollard]

I'm running 3.8.1 on a clean SLES10SP2.  I've installed 3.8.1 and it's root/password account works fine.
I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth working).
Before I even try and test my Ldap authenticate/autocreate, I try logging in as root/password.

In my browser I get this error.

RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

Mike Peachey suggested this:
This generally means that the User_Vendor.pm has not been found in the
right place to make its methods available. UpdateFromExternal is an
RT::User method, RT looks in User.pm and doesn't find it, ande then
checks for its existence in User_Local.pm and User_Vendor.pm. Obviously
it's just not finding or is unable to read User_Vendor.pm.

My <RT_HOME> is 
	/srv/www/vhosts/rt.mbc.qld.edu.au/
The ExternalAuth plugin was installed in: 
	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/
and the only User_Vendor.pm in the whole structure is: 
	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/lib/RT 
User.pm lives in:
	<RT_HOME>/lib/RT/User.pm
	and
	<RT_HOME>/lib/RT/Shredder/User.pm
The v.06_2 ExternalAuth 'make install ' asked me for the location of RT.pm, and I typed:
	<RT_HOME>/lib

Have you ever seen this error? I am at a loss where to start looking, there doesn't seem to be much in the log files.  I've attached my RT_SiteConfig.pm and my system configuration from within RT.

Any suggestions would be gratefully accepted.

Much thanks.



Michael Mollard
Network Administrator
Moreton Bay College
mollardm at mbc.qld.edu.au
http://www.mbc.qld.edu.au
Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801 
Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au )


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