[rt-users] RT::Authen::ExternalAuth question

[Terence Monteiro]

Hi Michael,

Michael Mollard wrote:
> I'm running 3.8.1 on a clean SLES10SP2.  I've installed 3.8.1 and it's root/password account works fine.
> I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth working).
> Before I even try and test my Ldap authenticate/autocreate, I try logging in as root/password.
> 
> In my browser I get this error.
> 
> RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

I installed RT from the debian package, which installs everything in
standard directories. When I installed the authentication module, it worked
without a problem after I configured RT_SiteConfig.pm correctly. I was able
to few errors I made in configuration by looking at the RT log.

> 
> Mike Peachey suggested this:
> This generally means that the User_Vendor.pm has not been found in the
> right place to make its methods available. UpdateFromExternal is an
> RT::User method, RT looks in User.pm and doesn't find it, ande then
> checks for its existence in User_Local.pm and User_Vendor.pm. Obviously
> it's just not finding or is unable to read User_Vendor.pm.
> 
> My <RT_HOME> is 
> 	/srv/www/vhosts/rt.mbc.qld.edu.au/
> The ExternalAuth plugin was installed in: 
> 	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/
> and the only User_Vendor.pm in the whole structure is: 
> 	<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/lib/RT 
> User.pm lives in:
> 	<RT_HOME>/lib/RT/User.pm
> 	and
> 	<RT_HOME>/lib/RT/Shredder/User.pm
> The v.06_2 ExternalAuth 'make install ' asked me for the location of RT.pm, and I typed:
> 	<RT_HOME>/lib

Have you installed RT by downloading the source? I suspect that the
RT::Authen::ExternalAuth has not installed the User_Vendor.pm file in the
correct directory. If you've installed RT from source, I think the file is
meant to be installed in <RT_HOME>/local/lib/RT. Make sure it is installed
there.

I checked your RT_SiteConfig.pm. Since you have included configuration for
LDAP authentication in your RT_SiteConfig.pm, RT is looking to authenticate
with the parameters you have specified there. Make sure you have set your
bind dn as your user in the config. Correct other errors in your
configuration and restart your server and RT should authenticate users with
their LDAP credentials.

> 
> Have you ever seen this error? I am at a loss where to start looking, there doesn't seem to be much in the log files.  I've attached my RT_SiteConfig.pm and my system configuration from within RT.
> 
> Any suggestions would be gratefully accepted.
> 
> Much thanks.
> 
> 
> 
> Michael Mollard
> Network Administrator
> Moreton Bay College
> mollardm at mbc.qld.edu.au
> http://www.mbc.qld.edu.au
> Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801 
> Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au )
> 
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-- 
Thanks and Regards,
Terence Monteiro.

DeepRoot Linux,
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