[rt-users] assigning tickets

Gabriel Cadieux gcadieux at securetechnologies.ca
Wed Oct 29 13:10:16 EDT 2008


hi list,

why is it that i can't seem to be able to assign tickets to other people,
even when i own them? when i see the main ticket display, it shows my user
as the owner, for example, after taking it... then in the "People" tab,
only "Nobody" appears in the list of people to set the owner to.. i don't
want to have to have the person i want the ticket assigned to to have to login
and "steal" the ticket in order to have it assigned to them, i want to be able
to force them to own it, like it should be...

i can't do this as anyone.. not even root, or a user that has superuser priviledges...

rt 3.6.7..

i don't get it :(

-gabe



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