[rt-users] Add AdminCC on Owner Change

[Jerrad Pierce]

On Wed, Oct 29, 2008 at 16:30, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Andy,
>
>
>        I'm a little confused.DO you want to add an AdminCc as a recipient of
> the notification or do you actually want to add this user as an AdminCC
> "Watcher" of the queue or just add them as an AdminCc for the ticket?
> Oh, by the way, you used as an example of a ticket being owned by x,y,z,
> or q. You do realise that a ticket can be owned by ONLY 1 usedID, right?

He means any of. It sounds like Andy wants to have RT add an indivdual's
manager as an AdminCC to to watcher to whatever tickets that individual
processes. (But different workers in the same department could have different
managers).

I suspect that hijacking RT's groups would be the way to go about this.

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