[rt-users] Add AdminCC on Owner Change

[Andy Jones]

Heya, Kenn.

Sorry if I wasn't clear.  Logically, this is what I'd like:

IF a ticket is owned by user x, y, z, or q,
THEN user b is added as an AdminCC to the ticket.

I'm not terribly concerned that the AdminCC gets notified about which  
of x, y, z, or q actually owns the ticket; moreso, I want to be sure  
the AdminCC is copied on all messages relating to that ticket going  
forward.

Does that make sense?

Thanks,
Andy

On Oct 29, 2008, at 1:30 PM, Kenneth Crocker wrote:

> Andy,
>
>
> 	I'm a little confused.DO you want to add an AdminCc as a recipient  
> of the notification or do you actually want to add this user as an  
> AdminCC "Watcher" of the queue or just add them as an AdminCc for  
> the ticket? Oh, by the way, you used as an example of a ticket being  
> owned by x,y,z, or q. You do realise that a ticket can be owned by  
> ONLY 1 usedID, right?
>
>
> Kenn
> LBNL
>
> On 10/29/2008 11:15 AM, Andy Jones wrote:
>> Hi, gang.
>> I've looked through the wiki and archives, but haven't seen this  
>> issue  addressed.
>> I'd like to be able to add a specific user as AdminCC when the  
>> owner  of a ticket is changed to any of a range of users.  For  
>> instance, if a  ticket is owned by x, y, z, or q, add b as AdminCC.
>> Does anyone else have that kind of setup?  Anyone willing to share  
>> a  little UserDefined code with me?  :o)
>> Thanks in advance!
>> Andy
>> Andy Jones
>> User Support Manager
>> 510.594.5016
>> adjones at cca.edu
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Andy Jones
User Support Manager
510.594.5016
adjones at cca.edu