[rt-users] (no subject)

[Drew Barnes]

For your first question, you should be able to edit the search to 
include stalled tickets from the RT Home.

For your second, I suspect that will involve some editing of 
Ticket/Update.html to check if it is a comment or correspond and modify 
the $ARGS['QuoteTransaction'} argument appropriately.  It may be as 
simple as a quick if in <%INIT> but I can't swear to that.

Gabriel Cadieux wrote:
> also, what would be the easiest way to stop RT from quoting all the text on "comment" or "reply"? can i have the "comment" link NOT quote any text, and the "reply" link quote the entire message being replied to?
>
> thanks!
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Gabriel
> Cadieux
> Sent: Friday, October 31, 2008 10:52 AM
> To: RT Users Mailing List (E-mail)
> Subject: [rt-users] (no subject)
>
>
> hi all!
>
> is there a simple way to get stalled tickets to also show up in the "10 highest priority tickets that i own" along with the open ones?
>
> thanks
>
> Gabriel Cadieux
> Systems Engineer & IT Security Analyst
> STI - Secure Technologies International, Inc.
> Tel. (613) 830-3131 ext. 304
> Cel. (613) 608-4635
> Fax. (613) 830-5320
> www.securetechnologies.ca
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>
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> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati