[rt-users] Moving transactions between tickets

[Lars Kellogg-Stedman]

>  So, make it "copy", and let the original copy be marked up as having
> been moved, but not remove it.

+1

Because there's a different between "history is immutable" and "my
software knows better than you".  People do make mistakes, and it's
nice to be able to correct them.  My secret vested interest in this is
that if I adopt the use of message-id references for associating email
with tickets, I need a mechanism for correcting the case where someone
replies to an old email with the intent of opening a new issue.