[rt-users] Moving transactions between tickets

[Jesse Vincent]

On Fri, Oct 31, 2008 at 02:56:33PM -0400, Lars Kellogg-Stedman wrote:
> >  So, make it "copy", and let the original copy be marked up as having
> > been moved, but not remove it.
> 
> +1

Copy would be lovely. As would "clone this transaction to a new ticket"


> 
> Because there's a different between "history is immutable" and "my
> software knows better than you".  People do make mistakes, and it's
> nice to be able to correct them.  My secret vested interest in this is
> that if I adopt the use of message-id references for associating email
> with tickets, I need a mechanism for correcting the case where someone
> replies to an old email with the intent of opening a new issue.
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