[rt-users] Resolve ticket option not available to RT user

[Kenneth Crocker]

Alex,


	No, the USer Does not need any rights assigned if they are already in a 
group with the correct rights. From your list, the correct rights has 
been granted, so there must be something else wrong. What is the error 
message you get?

Kenn
LBNL

On 10/31/2008 12:46 PM, Alex Moura wrote:
> On 2008/10/31 Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>     Alex,
> 
>            Two things, one is that the user must be a member in the
>     group that has the required rights to that queue, the second is the
>     "ModifyTicket" right must be given to that group for that queue. I
>     assume they already have "SeeQueue", "OwnTicket", etc. Hope this helps.
> 
> 
> Thanks Kenn,
> 
> Yes, the user can see the queue and update tickets. It only cannot 
> resolve tickets.
> 
> I've confirmed that RT says the user account is a member of the group 
> that has rights to the queue. I just made a test including a test 
> account in the same group, with same results: the "resolve ticket" 
> option does not show up.
> 
> The "group rights for queue" page says that the group the user belongs 
> has these rights:
> 
> AssignCustomFields
> CommentOnTicket
> CreateTicket
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowScrips
> ShowTemplate
> ShowTicket
> ShowTicketComments
>  
> I thought the permissions above would be enough...
> 
> Would it be that the user account itself need to have the ModifyTicket 
> permission?
> 
> 
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