[rt-users] Resolve ticket option not available to RT user

[Alex Moura]

On 2008/10/31 Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Alex,
>
>        Two things, one is that the user must be a member in the group that
> has the required rights to that queue, the second is the "ModifyTicket"
> right must be given to that group for that queue. I assume they already have
> "SeeQueue", "OwnTicket", etc. Hope this helps.


Thanks Kenn,

Yes, the user can see the queue and update tickets. It only cannot resolve
tickets.

I've confirmed that RT says the user account is a member of the group that
has rights to the queue. I just made a test including a test account in the
same group, with same results: the "resolve ticket" option does not show up.

The "group rights for queue" page says that the group the user belongs has
these rights:

AssignCustomFields
CommentOnTicket
CreateTicket
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowScrips
ShowTemplate
ShowTicket
ShowTicketComments

I thought the permissions above would be enough...

Would it be that the user account itself need to have the ModifyTicket
permission?
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