[rt-users] Doubt about RT autoreply feature

[Jesse Vincent]

On Sep 1, 2008, at 8:06 AM, Leonardo Carneiro wrote:

> Hello, all.
>
> I work at RNP (Brazilian NREN) NOC, and RT is one of our basic
> operations tool.
>
> We would like to know if the known auto-reply feature has the option  
> of
> being used in a selective way. I mean, is there possible to specify an
> e-mail address in such a way that after the creation of a ticket based
> on this address, RT do not reply to the message? Actually, we are with
> some problems related to autoreply feature, which generate a lot of
> repeated messages after some e-mails receivings.

In RT 3.8, you can go into a user record and say "never send this user  
mail"

In earlier versions, if you simply set the user's "name" to be their  
email address and their email address to be blank, you'd get what you  
want.

-Jesse

>
>
> Thanks in advance and best regards,
>
> --
> Leonardo Carneiro
> Engineering and Operations Analyst
> NOC/RNP
> E-mail: lfcarneiro at rnp.br
>
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