[rt-users] Editing Comments or Replies

[Tim Cutts]

On 2 Sep 2008, at 6:36 pm, Alan Cheng wrote:

> Dear all,
>
> Is there a way to edit a comment or reply once it's in a ticket?  I
> understand we can always add another comment but I am just  
> wondering...
> Are there any specific reasons why we shouldn't have this "feature"?
> One of our RT users is asking this question and I would like to see if
> RT community has any suggestions.  Or is there a third-party
> contribution for this feature?  I did a quick search but no match  
> came up.

As Helmuth says, you can't do it because that would make the history  
of the ticket unreliable, which destroys your audit trail.  For most  
sites, the audit trail has to be trustworthy, so that no-one can deny  
what was said or done.  It's not something I'd want to see changed.

Tim


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