[rt-users] Editing Comments or Replies

[Helmuth Ramirez]

>From an auditing/security perspective why would you ever want to edit
something?

Think of it like this: You can't rewrite history

*contrary to what Doc & Marty say :)

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alan
Cheng
Sent: Tuesday, September 02, 2008 1:36 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Editing Comments or Replies

Dear all,

Is there a way to edit a comment or reply once it's in a ticket?  I
understand we can always add another comment but I am just wondering... 
Are there any specific reasons why we shouldn't have this "feature"? 
One of our RT users is asking this question and I would like to see if
RT community has any suggestions.  Or is there a third-party
contribution for this feature?  I did a quick search but no match came
up.

Thanks,

Alan
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com