[rt-users] Editing Comments or Replies

[Alan Cheng]

This RT user of ours used a different open source ticketing system
before.  That system allows modifications to the "Summary" (almost
equivalent to the email Subject:), "Note" and "Description".  With this
feature the user found it easy to update a ticket for future search
without sifting through all the comments.  I believe the system logs the
modifications so we know which user touched the Summary I guess.  But I
don't believe it records exactly what changes were made so this still
isn't good enough for auditing purpose...

Will modifying the email subject line for a RT ticket break all the
links (data, attachments, etc...)?  Just curious... 

Thanks,

Alan

stretchoutandwait wrote:
> On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng <chenga at ias.edu
> <mailto:chenga at ias.edu>> wrote:
>
>     Dear all,
>
>     Is there a way to edit a comment or reply once it's in a ticket?  I
>     understand we can always add another comment but I am just
>     wondering...
>     Are there any specific reasons why we shouldn't have this "feature"?
>     One of our RT users is asking this question and I would like to see if
>     RT community has any suggestions.  Or is there a third-party
>     contribution for this feature?  I did a quick search but no match
>     came up.
>
>     Thanks,
>
>     Alan
>
>
> Sorry, but I've gotta ask: without disturbing this list's fitness for
> family viewing, what found its way into your RT instance that
> shouldn't have?
>
> As Helmuth and Tim wrote, the audit trail should not be compromised.

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