[rt-users] Editing Comments or Replies

[Emmanuel Lacour]

On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
> This RT user of ours used a different open source ticketing system
> before.  That system allows modifications to the "Summary" (almost
> equivalent to the email Subject:), "Note" and "Description".  With this
> feature the user found it easy to update a ticket for future search
> without sifting through all the comments.  I believe the system logs the
> modifications so we know which user touched the Summary I guess.  But I
> don't believe it records exactly what changes were made so this still
> isn't good enough for auditing purpose...
> 
> Will modifying the email subject line for a RT ticket break all the
> links (data, attachments, etc...)?  Just curious... 
> 

Modifying a ticket subject through the UI is of course allowed and
logged, there is no "RT" side effect on doing this.