[rt-users] Remove bogus users & related tickets

[Kenneth Crocker]

To list,


	I have a few very old, very bogus (created when we were playing around 
in prod) users that created some tickets for testing purposes. I checked 
the database and the only groups the users are in is the UserEquiv type 
and as creators in some test tickets. I found the tickets and the 
attachements in the DB (Oracle). I would like to remove the users and 
have done so before, but they were unprivileged and had no relation to 
any tickets. This situation is different because they are the creators 
of some tickets that are of no consequence (test tickets). My list of 
affected tables is:

	USERS
	GROUPS
	GROUPMEMBERS
	PRINCIPALS
	CACHEDGROUPMEMBERS
	TICKETS
	ATTACHMENTS

	Are there any other tables I need be concerned about? I was going to 
use Shredder, but since I haven't been able to even get Rights Matrix to 
work (asked for help several times and get no response) in my 3.6.4 
session, I'm not too confident I could download shredder and get it to 
work. This is really a simple delete of these table records based on the 
INSTANCE, MEMBERID, & OBJECTID values that I have for these records, so 
I'm not too worried as long as I know of all the related tables that 
need to be changed. Anyone?


Kenn
LBNL