[rt-users] Separate permission

[Kenneth Crocker]

Kevin,


	My situation is that these queues are completely seperate support 
groups and very seldom do they work on the same issue. This is for those 
tickets where one support group needs another group to complete their 
work in order for the first group to complete theirs. The "DependsOn" 
link is perfect, but to do that, I have to allow the "ModifyTicket" 
right for group1 to a queue they normally do not touch. Not very secure. 
But thanks.


Kenn
LBNL

On 8/29/2008 4:46 PM, Kevin Falcone wrote:
> On Aug 29, 2008, at 4:55 PM, Kenneth Crocker wrote:
> 
>> 	I'm not using 3.8 yet, but I was hoping that perhaps the permissions
>> had been modified a bit to allow a user from one queue to "link" his
>> ticket to a ticket in another queue without having to have the
>> "ModifyTicket" privilege. I have many queues that could have their
>> tickets linked to tickets in other queues, but don't want the support
>> personnel of those other queues to be able to modify tickets in their
>> own. Does that make any sense?
> 
> I can't tell if you don't want to hand out ModifyTicket to these
> users at all or if you're ok letting them have ModifyTicket in their
> own queue.
> 
> If the latter, StrictLinkACL in your config may help.
> 
> If the former, there is some rather tangled code that would
> need untangling to do what you want.
> 
> -kevin
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