[rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

[gordon at cryologic.com]

We are the same, much prefer searching for all unresolved and resolved 
tickets in the quick search. The change has caused quite a bit of abuse 
at the sysadmin (me).

Gordon


Helmuth Ramirez wrote:
> On our end when we're searching for a ticket, 
> 99% of the time its to look for something that's already been 
> done/resolved (end users calling for status, etc).
> 
> Thanks
> Helmuth