[rt-users] Blank Web page when clicking on some queues in RT 3.8.1

[Chris Nelson]

Some additional information:

This is really confusing - I apologize in advance:

The blank Web page scenario is not confined to clicking on a queue. In fact,
I can now click on all queues without seeing this behavior - I have no idea
what's different (other than I have rebooted my own machine - since it's
been over the weekend). My DBA can also view all queues. However, the
problem persists at other spots - for example, when sorting a queue. If I
sort my own queue, I am taken to a blank screen. I can hit the back button
once, and then if I select a link from that screen (like if I try to open a
ticket), I get the login prompt - then I am taken to the ticket. If I try to
sort the DBA queue, I am taken to the blank page and even though I can hit
the back button once, I cannot click any links - they all take me to a blank
Web page with no content. I have to remove the cookie to continue.

The blank Web pages have absolutely no content - View Source produces a
blank page. Interestingly, the Status link looks malformed - here it is:

http://myserver/rt/Search/Results.html?Format=%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%20%20%20Status%2C%0A%20%20%20QueueName%2C%20%0A%20%20%20OwnerName%2C%20%0A%20%20%20Priority%2C%20%0A%20%20%20%27__NEWLINE__%27%2C%0A%20%20%20%27%27%2C%20%0A%20%20%20%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC&OrderBy=Status&Page=1&Query=Queue%20%3D%20%27dba%27%20AND%20(Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27stalled%27)&Rows=50

Any ideas what's happening? My initial thoughts were that it was permission
related - like I was trying to access something that I just didn't have
rights to (I should have rights to everything in the system, but that
doesn't mean I've properly configured it :) ). I've searched all through the
wiki and the listserv and don't see anything obvious.

ANY help would be greatly appreciated.

Thanks!
-Chris

On Fri, Sep 5, 2008 at 11:07 AM, Chris Nelson <cnelson at delivra.com> wrote:

> Greetings.
>
> I am running RT 3.8.1 on an Ubuntu server (specs below).  I just upgraded
> from 3.6. Unfortunately, I am a Linux novice - so, my apologies in advance.
> Here is the situation:
>
> I have 4 queues. I created 2 User Groups. I am a member of the IT Group. I
> have granted the IT Group every right available. I am also a member of the
> AdminCC group on the DBA Queue (along with my DBA). Now, when I click on his
> queue, I get a blank screen - literally an empty Web page. The URL string
> appears correct in the Address bar, but there is no content on the page. At
> that point, when I click the Back button, or close the browser and reopen -
> the screen stays blank as long as anything that begins with my RT URL
> remains in the address bar. (I do not have a problem browsing to other Web
> pages, like Google - it's just the RT instance that I can no longer view). I
> figured out that if I go into FireFox settings (I'm running FF 3, btw) and
> delete the cookie, I can then go back to my RT instance, log in and continue
> (as long as I don't go to his queue). Interestingly, he has the same problem
> if he clicks on the IT queue. We can both view the default "General" queue
> just fine.
>
> I'm really stumped. I just upgraded last night - and I should note that
> these problems did not exist before then. I struggled to get the update
> complete (just because I'm such a Linux newbie) - but am extremely excited
> about the new look/feel. The only other anomoly I noticed is that I'm
> logging in more than I ever have before - for one example, sometimes if I
> click on the Configuration Page, I have to login before it takes me there -
> etc. I never had to do that before. This leads me to believe that these
> problems are related to authentication, but I have no idea where to begin.
>
> Server Info:
>
>    - Ubuntu: 7.0.4 fiesty
>    - Apache: 2.2.3
>    - Perl: 5.8.8
>    - MySQL: 5.0.38-Ubuntu_0ubuntu1-log Ubuntu 7.04 distribution
>    - I have not enabled the GUI and do not intend to do so
>    - When I ran the configuration, I changed the prefix to /opt/rt3.8/
>
> Thanks so much for you time - I sincerely appreciate it!
> -Chris
>
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