[rt-users] clickable links to other tickets in ticket history?

[Dorothea Muecke-Herzberg]

Hmm, I have been contemplating upgrading to 3.8(.1) for a little while
now, one reason being that
sorting by custom fields in search results is not working in 3.6.3.
is it _just_ a matter of configure, make build, make upgrade?

Doro

2008/9/8 Kevin Falcone <falcone at bestpractical.com>:
>
> On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote:
>
>> Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should
>> have said)
>
> 3.8
> When you don't say your version, I assume its the most recent.
> You won't be able to do it as cleanly, but there are other template
> you can override in 3.6, but you'll have to trace around in
> html/Ticket/Elements/
>
> -kevin
>
>>
>>
>> Doro
>>
>> 2008/9/8 Kevin Falcone <falcone at bestpractical.com>:
>>>
>>> On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
>>>
>>>> People want to include it in their text for convenience and to
>>>> have it
>>>> right with the descriptive text, e.g.
>>>> "we have seen phenomen A in issue #334 before". Our histories get
>>>> quite long and it is very inconvenient
>>>> having to scroll all the way in order to get to the link.
>>>>
>>>
>>> Have a look at Elements/MakeClicky and use the callback
>>> system to add your own custom handling of #334
>>>
>>> -kevin
>>>
>>>> 2008/9/8 Jerrad Pierce <jpierce at cambridgeenergyalliance.org>:
>>>>> On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg
>>>>> <dorotheamuecke at googlemail.com> wrote:
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Our users would like to have a feature by which they could just
>>>>>> type,
>>>>>> e.g. "#123" in the
>>>>>> text field when updating a ticket in order to refer to a different
>>>>>> ticket, and then,
>>>>>> when viewing the ticket history it would become a clickable link.
>>>>>
>>>>> What's wrong with the Links box then?
>>>>>
>>>>> --
>>>>> Cambridge Energy Alliance: Save money & the planet
>>>>>
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>
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