[rt-users] Transaction/Scrip ordering and DB Caching.

[Todd Chapman]

Jesse,

The problem was the custom field was added in the commit stage of the
action, but template rendering is completed in the prepare phase. Once I
moved the custom field code to the prepare stage everything started working.
Unfortunately I was using the ExtractCustomFieldValues extension, so I had
to write my own code that used the prepare phase.

Thanks!

-Todd

On Mon, Sep 8, 2008 at 6:53 PM, Jesse Vincent <jesse at bestpractical.com>wrote:

>
> On Sep 8, 2008, at 3:05 PM, Todd Chapman wrote:
>
> I am having a problem trying to figure out how to have a scrip run before
> the Autoreply scrip and add a custom field value and use that custom field
> value in the Autoreply template.
>
> I know that scrips are run in order of description. Should the custom field
> value (fetched using ->FirstCustomFieldValue) be visible in the Autoreply
> template? Is DB caching possibly the problem?
>
> This is for RT 3.6.3. Any help is appreciated.
>
>
> Before spending a lot of time beating your head against this, can you test
> on something more current? There has been a lot of cleanup in that codepath
> since then.
>
> -j
>
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