[rt-users] RT 3.8.1: "Tickets" interface logs you out

[Chris Nelson]

I may be way off here (I'm a total newbie). But Todd Green wrote this a
couple days ago - might this help?

> Just hit and fixed this issue yesterday.  My solution was to was to add
> the following to
>  etc/RT_SiteConfig.pm
>
> Set($WebSessionClass , 'Apache::Session::File');

When I asked him what it was actually doing, this is what he said:

>In my digging I determined that by default the sessions are being written
to the SQL database.  Notes from others having similar issues >indicated
this might be part of the issue.  My current production environment (3.4.2)
writes the sessions to files instead of to the >database so I used the same
option in the new environment as well.

Sorry if that's not helpful.

-Chris


On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <Buck.Golemon at amd.com> wrote:

>  So you think it's in regard to upgrading?
> I'll try with a fresh database and let you know how it goes.
>
>
> --Buck
>
>  -----Original Message-----
> *From:* Trenton Taylor [mailto:trentt at ssi-invest.com]
> *Sent:* Thursday, September 11, 2008 10:26 AM
> *To:* Golemon, Buck
> *Subject:* RE: [rt-users] RT 3.8.1: "Tickets" interface logs you out
>
>  A bunch of us have the issue but it's being ignored on the lists …
>
>
>
> I think jesse considers it our problem for not upgrading correctly.
>
>
>
> I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of
> the install … no errors and no "log out" issues in the interface
>
> I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was
> mentioned at the end of the install … no errors but am logged out on some
> web clicks.
>
>
>
> I went back to 3.8.0 and don't have any problems now …
>
>
>
> Did you follow the UPGRADING.mysql document? I got errors when trying it.
>
>
>
> Nobody has responded to me on the list ..
>
>
>  ------------------------------
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Golemon, Buck
> *Sent:* Thursday, September 11, 2008 9:17 AM
> *To:* rt-users at bestpractical.com
> *Subject:* [rt-users] RT 3.8.1: "Tickets" interface logs you out
>
>
>
> After installing a new version of RT, I've noticed that whenever I click
> "Tickets" or interact with the query builder such that it reloads the page,
> it logs me out. I still remembers it's state after I log back in, but this
> is extremely annoying.
>
>
>
> Has anyone else had this problem?
>
>
>
>
>
> Please let me know if there's any other information you need.
>
> --Buck
>
>
>
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