[rt-users] Errors on installing RT 3.8.1

[Chris Nelson]

I am right with you. It's like there is a missing step somewhere. Have you
found anything?

On Thu, Sep 11, 2008 at 12:04 PM, calvin chiang <calvinchiang at utilyx.com>wrote:

>  Hi All,
>
> ubuntu server 7.10
> apache 2.2.4
> RT 3.8.1
> perl v5.8.8
>
> this is my first posting, so let me know if i've done anything against
> protocol.
>
> Ok, so i've had an installation of RT3.6 (from source - i didnt know it was
> in repository) running for about 3 weeks now, no worries. And i saw that i'd
> missed the upgrades provided with v3.8, so i've attempted to install this on
> a virtual machine for deployment in a virtual environment.
>
> the install for RT3.8.1 though seems much harder/messier. everything went
> well, following from the readme in the .tar.gz package, until i got to the
> Web Installation section.
>
> Now i've been using linux now for 6months, and apache virtual hosts do my
> head in. i didnt find the instructions in the readme particularly clear
> either...
>
> so.. in my ..apache2/sites-available folder i've left the 'default' file,
> and added another one for the RT site called example.com.conf (historical
> reasons) and dumped in the config listed in the readme (see bottom of this
> post). then i a2ensite'd it and restarted apache
>
> result?
>
> error 500 when i browse to the site (using lynx on the local machine, I've
> also set a mapping from example.com to 127.0.0.1 in /etc/hosts)
>
> now, if i comment out the bit in the virtual hosts file that says:
>
> <Location />
>         SetHandler perl-script
>         PerlResponseHandler RT::Mason
>     </Location>
>
> then when i go to the site with lynx, i get the RT webdir, but with the
> warning message saying i havent installed lib_perl/fastcgi etc
>
> so i guess i'm missing either one of the perl modules... though i'm sure i
> got all of them when i did the make test during the install....
>
> ....
>
> STUFF I'VE TRIED
> * i've tried updating mod_perl to the latest version<http://search.cpan.org/%7Epgollucci/mod_perl-2.0.3/>
> , but i couldnt get this to run because it was looking for something in
> httpd.conf instead of apache2.conf (where ubuntu puts all the conf stuff)
> * i've tried removing the all the info from the 'default' file from
> ../apache2/sites-available and replacing it with the config from the README as
> per this post<http://www.gossamer-threads.com/lists/rt/users/77770?page=last>(and removing the example.conf entry)
> * i've tried reinstalling HTML::Mason from CPAN
>
> so yeah.. would appreciate any help on this one.. as i'm way out of my
> depths..
>
> Cheers,
>
> ps here's the config i've been using from the README file:
>
> mod_perl 2.xx
> -------------
>
> WARNING: mod_perl 1.99_xx is not supported.
>
> Add a few lines to your Apache 2.xx configuration file, so that
> it knows where to find RT:
>
> <VirtualHost example.com>
>     ServerName supportrt.ourdomain.com
>
>     DocumentRoot /opt/rt3/share/html
>     AddDefaultCharset UTF-8
>
>     # optional apache logs for RT
>     # ErrorLog /opt/rt3/var/log/apache2.error
>     # TransferLog /opt/rt3/var/log/apache2.access
>
>     PerlRequire "/opt/rt3/bin/webmux.pl"
>
>     <Location /NoAuth/images>
>         SetHandler default
>     </Location>
>     <Location />
>         SetHandler perl-script
>         PerlResponseHandler RT::Mason
>     </Location>
> </VirtualHost>
>
>   --
> Calvin Chiang
> Network Admin
> Utilyx
> 1st Floor, 55 North Wharf Road
> Paddington
> London, W2 1LA
> Tel: 020 7087 8673www.utilyx.com
>
>
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