[rt-users] Errors on installing RT 3.8.1

[calvin chiang]

Hi All,

ubuntu server 7.10
apache 2.2.4
RT 3.8.1
perl v5.8.8

this is my first posting, so let me know if i've done anything against
protocol.

Ok, so i've had an installation of RT3.6 (from source - i didnt know it
was in repository) running for about 3 weeks now, no worries. And i saw
that i'd missed the upgrades provided with v3.8, so i've attempted to
install this on a virtual machine for deployment in a virtual
environment.

the install for RT3.8.1 though seems much harder/messier. everything
went well, following from the readme in the .tar.gz package, until i got
to the Web Installation section. 

Now i've been using linux now for 6months, and apache virtual hosts do
my head in. i didnt find the instructions in the readme particularly
clear either...

so.. in my ..apache2/sites-available folder i've left the 'default'
file, and added another one for the RT site called example.com.conf
(historical reasons) and dumped in the config listed in the readme (see
bottom of this post). then i a2ensite'd it and restarted apache

result?

error 500 when i browse to the site (using lynx on the local machine,
I've also set a mapping from example.com to 127.0.0.1 in /etc/hosts)

now, if i comment out the bit in the virtual hosts file that says:

<Location />
        SetHandler perl-script
        PerlResponseHandler RT::Mason
    </Location>

then when i go to the site with lynx, i get the RT webdir, but with the
warning message saying i havent installed lib_perl/fastcgi etc

so i guess i'm missing either one of the perl modules... though i'm sure
i got all of them when i did the make test during the install....

....

STUFF I'VE TRIED
* i've tried updating mod_perl to the latest version   , but i couldnt
get this to run because it was looking for something in httpd.conf
instead of apache2.conf (where ubuntu puts all the conf stuff)
* i've tried removing the all the info from the 'default' file
from ../apache2/sites-available and replacing it with the config from
the README as per this post (and removing the example.conf entry) 
* i've tried reinstalling HTML::Mason from CPAN

so yeah.. would appreciate any help on this one.. as i'm way out of my
depths..

Cheers,

ps here's the config i've been using from the README file:

mod_perl 2.xx
-------------

WARNING: mod_perl 1.99_xx is not supported.

Add a few lines to your Apache 2.xx configuration file, so that
it knows where to find RT:

<VirtualHost example.com>
    ServerName supportrt.ourdomain.com

    DocumentRoot /opt/rt3/share/html
    AddDefaultCharset UTF-8

    # optional apache logs for RT
    # ErrorLog /opt/rt3/var/log/apache2.error
    # TransferLog /opt/rt3/var/log/apache2.access

    PerlRequire "/opt/rt3/bin/webmux.pl"

    <Location /NoAuth/images>
        SetHandler default
    </Location>
    <Location />
        SetHandler perl-script
        PerlResponseHandler RT::Mason
    </Location>
</VirtualHost>

-- 
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com


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