[rt-users] "Tickets" interface stalls RT for 30 seconds.

[Jesse Vincent]

On Sep 12, 2008, at 3:50 PM, Golemon, Buck wrote:

> Good call! It looks like all the users in the database are there. In
> 3.2.2 this was only privileged users (~500 people). That worked fine.
> Maybe this happened because a couple queues have given the Everybody
> group the Owner privilege?
>

Exactly.

> Do you know of a workaround?

Remove the Everybody group's OwnTicket right is going to be the most  
straightforward.

>
>
> I'd be nice if this were in javascript rather than cgi, to reduce page
> reloads. O-well. Not trying to complain.
>
> Thanks!
> --Buck
>
>
> -----Original Message-----
> From: Stephen Turner [mailto:sturner at MIT.EDU]
> Sent: Friday, September 12, 2008 12:42 PM
> To: Golemon, Buck; rt-users at bestpractical.com
> Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds.
>
>
> On Fri, 12 Sep 2008 15:14:16 -0400, Golemon, Buck <Buck.Golemon at amd.com 
> >
>
> wrote:
>
>> When I click Tickets in the RT interface, a mason_handler.fcgi is
>> spawned that spins for 30 seconds before it returns my page. This  
>> also
>> happens when I change the query at all (i.e. the page reloads).
>> I'm using a database that's been updated all the way from 3.2.2. It
>> works fine in all other respects. I've done the steps outlined in
>> UPGRADING.mysql also.
>> Can anyone help me figure out how to debug? I have no idea what could
>> take so long.
>> Thanks for reading,
>>
>> --Buck
>>
>>
>
> Buck,
>
> Are there a lot of people in the Owner drop-down list?
>
> Steve
>
>
>
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