[rt-users] "Tickets" interface stalls RT for 30 seconds.

[Golemon, Buck]

Good call! It looks like all the users in the database are there. In
3.2.2 this was only privileged users (~500 people). That worked fine.
Maybe this happened because a couple queues have given the Everybody
group the Owner privilege?

Do you know of a workaround?

I'd be nice if this were in javascript rather than cgi, to reduce page
reloads. O-well. Not trying to complain.

Thanks!
--Buck


-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: Friday, September 12, 2008 12:42 PM
To: Golemon, Buck; rt-users at bestpractical.com
Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds.


On Fri, 12 Sep 2008 15:14:16 -0400, Golemon, Buck <Buck.Golemon at amd.com>

wrote:

> When I click Tickets in the RT interface, a mason_handler.fcgi is
> spawned that spins for 30 seconds before it returns my page. This also
> happens when I change the query at all (i.e. the page reloads).
> I'm using a database that's been updated all the way from 3.2.2. It
> works fine in all other respects. I've done the steps outlined in
> UPGRADING.mysql also.
> Can anyone help me figure out how to debug? I have no idea what could
> take so long.
> Thanks for reading,
>
> --Buck
>
>

Buck,

Are there a lot of people in the Owner drop-down list?

Steve