[rt-users] HTML template correspondence

[Helmuth Ramirez]

There are still some wrinkles getting ironed out

 

http://www.gossamer-threads.com/lists/rt/users/77562  

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
Hoogstraten, Ton
Sent: Monday, September 15, 2008 9:56 AM
To: Jesse Vincent
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] HTML template correspondence

 

Hi Jesse,

 

I have a test conversion of our production setup running. I'm not
getting the responses in HTML if I type a message in richt text in the
editor. Am I missing a specific setting that needs to be enabled?

 

Thank you,

 

Ton

 

From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: maandag 15 september 2008 15:52
To: Hoogstraten, Ton
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] HTML template correspondence

 

 

On Sep 15, 2008, at 9:48 AM, Hoogstraten, Ton wrote:

 

Hi,

 

I'm receiving requests from users if it is possible to have RT
correspond in HTML enabled mail messages instead of plain text.  Is this
possible with RT? The idea is that they eventually would like to be able
to use the company logo in the mail.

 

As it happens, yes. RT 3.8 makes this possible :)

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