[rt-users] HTML template correspondence

[Jesse Vincent]

On Sep 15, 2008, at 9:56 AM, Hoogstraten, Ton wrote:

> Hi Jesse,
>
> I have a test conversion of our production setup running. I’m not  
> getting the responses in HTML if I type a message in richt text in  
> the editor. Am I missing a specific setting that needs to be enabled?

It's worth having a look at the message another user replied with.  
There are still some nits. There may be a patch sitting in our RT that  
you'll want to apply.

-jesse

>
> Thank you,
>
> Ton
>
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: maandag 15 september 2008 15:52
> To: Hoogstraten, Ton
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] HTML template correspondence
>
>
> On Sep 15, 2008, at 9:48 AM, Hoogstraten, Ton wrote:
>
>
> Hi,
>
> I’m receiving requests from users if it is possible to have RT  
> correspond in HTML enabled mail messages instead of plain text.  Is  
> this possible with RT? The idea is that they eventually would like  
> to be able to use the company logo in the mail.
>
> As it happens, yes. RT 3.8 makes this possible :)

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