[rt-users] email sender not ticketowner in template correspondence
Alro Group
alro.group at gmail.com
Tue Sep 16 05:05:28 EDT 2008
Hi all,
At this moment i have this template:
RT-Attach-Message: yes
Helpdesk Correspondent: {$Ticket->OwnerObj->EmailAddress} (Tel.:
{$Ticket->OwnerObj->WorkPhone})
{$Transaction->Content()}
--
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Ticket->OwnerObj->EmailAddress} gives me the email address of the ticket
owner, but I want to use the email address of the person who is actually
entering an answer.
Can someone help me with this?
Is there a list available online of variables I can use in the template
changer?
Best regards,
Bertel
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080916/a6d96e3b/attachment.htm>
More information about the rt-users
mailing list