[rt-users] On Correspond Notify Ccs if no owner

[Lamers, Dan]

Hello all,
 
On occasion we receive tickets which are not immediately taken by a staff
member.  While unowned, the requestor can send additional correspondence on
the ticket, but there is no indication anywhere that information has been
added.  I'd like to e-mail all of the queue watchers (Ccs) with the new
correspondence as long as the ticket remains unowned.
 
Any ideas?
 
Thanks,
Dan


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